Wrapped Retail FAQ
At Wrapped Retail, we understand that shopping is not just about the products you purchase but also about the experience, discretion, and peace of mind you deserve.
Your satisfaction and trust are paramount. Shopping with Wrapped Retail is intended to be as enjoyable and worry-free as possible.
WHAT ARE THE DELIVERY TIMESCALES FOR MERCHANDISE SHIPPED FROM THE UK TO THE USA?
The delivery timescales from the UK to the USA may vary depending on the product type and shipping method selected. Generally, our estimated delivery times are as follows:
- Standard Shipping: 7-14 business days
- Print-on-Demand Items: 7-20 business days for production, plus shipping time
HOW MUCH DOES SHIPPING FROM THE UK TO THE USA COST?
Shipping costs from the UK to the USA also depend on the weight, size, and shipping method chosen.
CAN I TRACK MY ORDER ONCE IT'S SHIPPED?
Yes, you can track your order once it has been shipped. We will provide you with a tracking number via email once your order is dispatched. You can use this tracking number to monitor the status and location of your package.
DO YOU OFFER INTERNATIONAL SHIPPING OPTIONS BESIDES THE USA?
Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery timescales may vary based on your location. During the checkout process, you can select your country to see available shipping options and costs.
WHAT IF I RECEIVE DAMAGED OR INCORRECT ITEMS?
Please contact our customer support team within 14 days of receiving your order. We will be happy to assist you with returns, exchanges, or refunds as needed.
CAN I CHANGE MY SHIPPING ADDRESS AFTER I'VE PLACED AN ORDER?
If you need to change your shipping address after placing an order, please contact our customer support team via firstname.lastname@example.org as soon as possible. We will do our best to accommodate your request, but please note that address changes may not be possible after the order has been shipped.
IS THE PACKAGING DISCREET?
Yes, we use plain, unmarked packaging to protect your privacy. You can shop with confidence, knowing that your order will arrive in a discreet package, free from any revealing labels or branding.
WHAT IF MY ORDER IS DELAYED OR LOST DURING SHIPPING?
In the rare event that your order is delayed or lost during shipping, please reach out to our customer support team via Hello@wrappedretail.co.uk.
We will work with our shipping partners to resolve the issue and ensure you receive your order or are provided with a suitable solution.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
We have a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can return or exchange it within 30 days of receipt. Please email email@example.com for more information.
IS MY PERSONAL INFORMATION SAFE AND SECURE WHEN I SHOP ON YOUR WEBSITE?
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach our customer support by emailing firstname.lastname@example.org
HOW DO YOU HANDLE DATA AND PRIVACY ON YOUR WEBSITE?
DO YOU SHARE CUSTOMER DATA WITH THIRD PARTIES?
CAN I OPT OUT OF MARKETING EMAILS AND NEWSLETTERS?
Yes, you can easily opt out of receiving marketing emails and newsletters by clicking the “Unsubscribe” link at the bottom of any promotional email you receive from us. You can also manage your email preferences in your account settings.